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	1.	The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / by Ferreira, Sueli Mara Soares Pinto Savard, Réjean Material type: Text; Format: print ; Literary form: Not fiction Publication details: München : Saur, 2005 Availability: Items available for loan: Kokuvil Public Library (1)Call number: 021.7 THE. Place hold Add to cart (remove)
	2.	Marketing libraries in a Web 2.0 world. by Gupta, Dinesh K Savard, Réjean International Federation of Library Associations and Institutions Edition: 1st, Ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Berlin ; New York : De Gruyter Saur, c2011 Availability: Items available for loan: Kokuvil Public Library (1)Call number: 025.042 MAR. Place hold Add to cart (remove)

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