Cava, Roberta. <br/><br/>
Dealing with Difficult People :  Proven Strategies For Handling Stressful Situations and Defusing Tensions. 

 - 4th Ed. 
 -  Piatkus,  1995. 
 - 180 P. 
<br/><br/><label>ISBN: </label>0749910914 
<br/><br/><label>Dewey Class. No.: </label>150  / CAV